FAQs

Frequently Asked Questions (FAQs)

1. What products does Urban Glow Collectives offer?

We offer a carefully curated selection of beauty products, including makeup, skincare, body care, fragrances, and beauty accessories from trusted brands to help you look and feel your best.

2. How long does it take to process my order?

Orders are typically processed within 1–3 business days. During busy periods or promotions, processing times may be slightly longer.

3. Do you offer international shipping?

Shipping availability depends on your location. Shipping options and delivery estimates will be displayed at checkout.

4. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with your tracking information so you can monitor your delivery.

5. What is your return policy?

We accept returns on eligible items in accordance with our Return Policy. For hygiene and safety reasons, certain opened or used beauty products may not be eligible for return. Please review our Return Policy or contact us for assistance.

6. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item(s). We'll work to resolve the issue as quickly as possible.

7. Are your products authentic?

Yes. We are committed to offering genuine, high-quality beauty products sourced from trusted suppliers and reputable brands.

8. Which payment methods do you accept?

We accept secure online payment methods available at checkout, including major credit and debit cards, and other supported payment options depending on your region.